Even the most competent business owners can get overwhelmed without proper support. My name is Keslie Dellosa. I'm a new freelancer looking to create a career in the Virtual Assistance industry. I worked in the 'offline' world for 8 years prior to this new endeavor. My focus is Project Management, in particular helping entrepreneurs/ businesses roll-out their digital marketing strategy and/or improve their online presence. I've recently undergone training for Blog Management, Email Marketing, Social Media Marketing, Landing Page Creation & Online Customer Support so rest assured I am equipped to manage the online presence of a business. I'm looking forward to helping small & medium enterprises grow. This website is my window to the world. Don't hesitate to reach out and let me help you get something done!
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
Mar 2017 – Present
Kindermusik is the world's leading music & movement program for parents and children 0 to 7 years old.
I'm in the process of becoming a licensed educator.
(formerly STORM Benefits)
Client Acquisition & Servicing Manager
Feb 2016 - Mar 2017
Served as the lead point of contact for any and all matters specific to several key client accounts (JG Summit, Jollibee Foods Corporation, TELUS are some of the accounts handled)
Led a team which handled end to end employee benefits platform servicing (sales pitching, new client onboarding to platform implementation)
Championed the client in all groups internally. Ensured the timely and successful delivery of the platform solutions according to the client's needs and objectives
Conducted Quarterly Business Reviews to communicate the progress of the platform to internal and external stakeholders
Developed new business through leads generation and sales pitch meetings.
Negotiated agreements which maximized benefits for the clients and the company
Merchant Partnership Lead
Feb 2015 - Apr 2015
People Operations Manager
May 2015 - Jan 2016
Reported HR metrics to EXECOM to provide support on management decisions
Increased organization staff through recruitment endeavors & partnership with outside suppliers (manpower agencies & executive search firms)
Counseled managers on candidate selection
Introduced process improvements in the company's overall hiring process (strict documentation)
Handled employee engagement programs
Conducted investigations to come up with an appropriate resolution of employee relations issues
Facilitated the consistent filing and compliance of government-mandated benefits
Administered performance review program to ensure alignment of employees' tasks to the company's overall objectives
Deal Grocer Ltd.
May 2012 - Oct 2014
In-charge of growing (acquiring and maintaining) Hotels, Health & Experiences (Leisure/ Recreation Activities) merchants of the website
Prepared & delivered the most appropriate feature plan/ strategy for each merchant
Generated strong lead through cold calling, referrals, and face to face meetings with potential merchants
Deals launched in 2013 contributed to approximately Php 25M worth of revenue.
Ateneo de Manila University
Graduated with Honors 2009
B.S. Management, Major in Communications Technology Management
minor in Chinese Studies
Sun Yat-Sen University
Summer Exchange Program 2008
Chinese Studies Program
National University of Singapore
ADMU Junior Term Abroad 2007
Business Administration & Management Courses
Things I've picked up over the years
MailChimp, Infusionsoft, ConvertKit
Social Media Marketing
Sprout Social, Buffer
Landing Page Creation
Online Customer Support
Streak, Help Scout, Zendesk
Project Management Systems
Trello, Basecamp, Asana
Sales & Negotiation
Word, Excel, Powerpoint
Pages, Numbers, Keynote